Terms of Use – Sterl

Last updated: July 2026

These Terms of Use ("Terms") govern your use of this website and your reservations with STERLING ("we," "us"). By using the site or booking our services, you agree to these Terms.

Our service

We provide pre-arranged, chauffeured ground transportation as a licensed Connecticut livery operator. All service is by reservation; quotes provided through the site or by phone are estimates until confirmed by us in writing (including by email or text).

Quotes, reservations & payment

Your confirmed quote is a flat rate for the itinerary described in it. Changes to the itinerary — additional stops, changed pickup points, extended wait beyond included allowances — may adjust the price, and we will state any adjustment before or at the time it is incurred whenever practicable.
Airport reservations include flight tracking and the complimentary wait time stated on your confirmation.
Payment is due as stated on your confirmation. We accept major credit cards; approved corporate accounts may be invoiced.

Cancellations & no-shows

Cancellation windows and any applicable fees are stated on your written confirmation before you commit. A passenger who cannot be reached and does not appear within the included wait time may be treated as a no-show and charged as stated in the confirmation. Wedding, prom, and special-event reservations carry their own terms, provided in advance.

Passenger conduct

Seat belts are required. The passenger count may not exceed the vehicle's belted capacity.
No smoking or vaping in any vehicle. No alcohol for passengers under 21 under any circumstances; for prom and student reservations, a strict zero-alcohol policy applies to the entire vehicle.
We may charge a reasonable cleaning or repair fee for damage or soiling beyond normal use, and the chauffeur may end a trip without refund where conduct threatens safety or violates law.

Delays and events beyond our control

We plan routes and schedules conservatively, but we are not liable for delays caused by weather, traffic, road closures, airline changes, or other events beyond our reasonable control. In such cases we will make reasonable efforts to complete or reschedule the service.

Limitation of liability

To the maximum extent permitted by law, our total liability arising out of any reservation is limited to the amount paid for that reservation, and we are not liable for indirect, incidental, or consequential damages (including missed flights or events), except where liability cannot be limited by law. Nothing in these Terms limits liability that cannot lawfully be limited, including for personal injury caused by negligence where such limitation is prohibited.

Personal items

Please check the vehicle before leaving. We are not responsible for items left behind, though we make good-faith efforts to locate and return them.

Intellectual property

All content on this website — text, design, graphics, illustrations, photographs, video, and logos — is the property of STERLING or its licensors and is protected by United States copyright and trademark law. You may view and print pages for personal, non-commercial use. Copying, reproducing, republishing, scraping, or redistributing site content, in whole or in part, without our prior written permission is prohibited. We actively enforce our rights, including through DMCA takedown procedures.

Website content

Site content is provided for general information and may change without notice. Vehicle images may be representative of the class of vehicle assigned.

Governing law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules, and disputes are subject to the state and federal courts located in Connecticut.

Contact

STERLING · 750 Main Street, Suite 300, Hartford, CT 06103 · reservations@sterlingchauffeur.com · (860) 555-0147